BHN Program Spotlight: Crisis Intervention

December 11, 2025

When life feels overwhelming, we’re here for you.

Our Crisis Intervention Team supports children, youth, adults, and families facing mental health or substance use emergencies—such as suicidal thoughts, panic attacks, severe depression, or trauma.

We also provide short-term follow-up care to help stabilize after a crisis. We accept all insurance and assist those without coverage.

When life feels overwhelming, we’re here for you.

Our Crisis Intervention team supports children, youth, adults, and families facing mental health or substance use emergencies—such as suicidal thoughts, panic attacks, severe depression, or trauma. We also provide short-term follow-up care to help stabilize after a crisis. We accept all insurance and assist those without coverage.

24/7 Crisis Line

Call anytime, day or night. Our team offers one-on-one support for anyone experiencing a mental health or substance use crisis, distress, or trauma. We make sure you feel heard and connected to the right resources when you need them most.

If needed, our mobile crisis unit will meet you at home or in the community and provide immediate help. We also offer referrals to community resources, including outpatient and in-home counseling, housing assistance, and medical care.

Mobile Crisis Stabilization

Short-term support for those who don’t need an immediate crisis assessment but do need extra help to stay safe and stable. We serve adults age 21 and older with up to three days of stabilization, and youth under age 20 with up to seven days of stabalization.

Services include in-person or online sessions with crisis clinicians, visits from mentors (peer, counselor, or family partner), and referrals to other providers and resources.

24/7 Crisis Line

Call anytime, day or night. Our team offers one-on-one support for anyone experiencing a mental health or substance use crisis, distress, or trauma. We make sure you feel heard and connected to the right resources when you need them most.

If needed, our mobile crisis unit will meet you at home or in the community and provide immediate help. We also offer referrals to community resources, including outpatient and in-home counseling, housing assistance, and medical care.

Mobile Crisis Stabilization

Mobile Crisis Stabilization provides short-term support for those who don’t need an immediate crisis assessment but do need extra help to stay safe and stable. We serve adults age 21 and older with up to three days of stabilization, and youth under age 20 with up to seven days of stabilization.

Services include in-person or online sessions with crisis clinicians, visits from mentors (peer, counselor, or family partner), and referrals to other providers and resources.

S.P. recently connected with our crisis team for support, meeting with staff multiple times a day over a three‑day period. He described the team as “superb” and shared that the care he received felt like “genuine help.” He noted that he had been in a very dark place, but the conversations with staff helped him feel “much better."

He continues to work with the staff at The Living Room for ongoing support and expressed deep gratitude for the encouragement he’s received—especially from Brian, whose presence has been particularly meaningful in his healing process.

S.P. recently connected with our crisis team for support, meeting with staff multiple times a day over a three‑day period. He described the team as “superb” and shared that the care he received felt like “genuine help.” He noted that he had been in a very dark place, but the conversations with staff helped him feel “much better."

He continues to work with the staff at The Living Room for ongoing support and expressed deep gratitude for the encouragement he’s received—especially from Brian, whose presence has been particularly meaningful in his healing process.

S.P. recently connected with our crisis team for support, meeting with staff multiple times a day over a three‑day period. He described the team as “superb” and shared that the care he received felt like “genuine help.” He noted that he had been in a very dark place, but the conversations with staff helped him feel “much better."

He continues to work with the staff at The Living Room for ongoing support and expressed deep gratitude for the encouragement he’s received—especially from Brian, whose presence has been particularly meaningful in his healing process.

Where We Help

BHN Crisis Services are available in Hampden County including Agawam • Blandford • Chester • East Longmeadow • Granville • Hampden • Huntington • Indian Orchard • Longmeadow • Montgomery • Russell • Southwick • Springfield • Tolland • West Springfield • Westfield • Wilbraham

Get Help Now

Call 24/7: 413-301-WELL (9355) or walk in at our BHN Wellbeing Crisis Locations:

For those outside Hampden County contact:

Massachusetts Behavioral Health Help Line: 833-773-2445 | masshelpline.com
Suicide and Crisis Lifeline: Dial 988 | 988lifeline.org/chat

Both are free, confidential, and available 24/7.

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