Integrated Care

Integrated Care
Managing needs across the healthcare spectrum.

Programs

Baystate (Integration)
Baystate (Integration)

Baystate High Street Health Center

140 High Street
Springfield, Massachusetts
01104

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Baystate Brightwood Health Center

380 Plainfield Street
Springfield, Massachusetts
01107

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Behavioral Health Community Partner
Behavioral Health Community Partner
Description

Behavioral Health Community Partners (BHCPs) provide care management and coordination to meet the physical, behavioral and long-term care needs of MassHealth members, including individuals with disabilities, mental illness, substance use and co-occurring disorders. 

Services Provided: 

  • Home visits
  • Assistance with making appointments
  • Facilitation of referrals for in-home and community services as well as specialty care
  • Reminders about existing appointments
  • Education about chronic conditions
  • Connection to wellness programs
  • Attendance at discharge meetings or provider appointments
Certified Community Behavioral Health Clinic (CCBHC)
Certified Community Behavioral Health Clinic (CCBHC)
Description

CCBHC provides a comprehensive collection of services designed to meet the needs of people of all ages to help bridge and create access to services, stabilize people in crisis and provide necessary behavioral health treatment. 

BHN can help individuals access quality services, including:

  • Outpatient Therapy and Prescribing
  • Medication-Assisted Treatment for Substance Use Disorders
  • Crisis Assessment and Stabilization
  • Screening and Monitoring of your Health Status
  • Care Management, Skill Building, and Health Education
  • Peer and Family Support Services
  • Assistance with Education and Employment Opportunities
  • Care Coordination Services for Children

Questions about accessing services? Call BHN’s Care Management Department at (413) 272-0715 or email caremanagement@bhninc.org

Children's Behavioral Health Initiative (CBHI)/CSA
Children's Behavioral Health Initiative (CBHI)/CSA
Description

BHN is a contracted provider of MassHealth Children’s Behavioral Health Initiative (CBHI) services, available to MassHealth enrolled children and youth under the age of 21. These services include Intensive Care Coordination; In-Home Therapy; Family Support and Training; In-Home Behavioral Services; Therapeutic Mentoring; and Mobile Crisis Interventions.

78 Main Street

78 Main Street
Ware, Massachusetts
01082

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80 Main Street

80 Main Street
Ware, Massachusetts
01082

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CSP for People Experiencing Chronic Homelessness (CSPECH)
CSP for People Experiencing Chronic Homelessness (CSPECH)
Description

CSPECH serves individuals with a diagnosed mental health disorder who have been without stable housing for a significant period of time.  CSPECH provides non-clinical support services to adults who have experienced chronic homelessness and are now entering into a Housing First placement. 
The goal of CSPECH is to provide community-based support to increase housing stability and prevent avoidable hospitalizations. Staff assist individuals with accessing community resources, including transportation services, food pantries, day programs, public entitlements, and therapeutic services.

Eligibility
  • Individuals must have MA Behavioral Health Partnership (MBHP) insurance and meet admission criteria
  • Must be accepted into a Housing First placement

417 Liberty Street

417 Liberty Street
Springfield, Massachusetts
01104

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Intensive Care Coordination (ICC)
Intensive Care Coordination (ICC)
Description

A voluntary outreach service that coordinates multiple services and supports for youth with serious emotional or behavioral health needs. A Care Coordinator and Family Partner are assigned to work with each youth/family enrolled in the program. 

Eligibility
  • Children and youth under 21 years old with a Serious Emotional Disturbance (SED)
  • The youth needs or currently has multiple services
  • Eligible youth must have MassHealth Standard or CommonHealth with a Managed Care Organization assigned

110 Maple Street

110 Maple Street
Springfield, Massachusetts
01105

(413) 733-1423

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Mercy Medical Center (Integration)
Mercy Medical Center (Integration)

Mercy Medical Center

271 Carew Street
Springfield, Massachusetts
01102

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One Care Program
One Care Program
Description

One Care provides team-based, comprehensive medical and behavioral health care management and coordination services to members with chronic medical problems, intellectual disabilities, behavioral health issues, and substance use disorders. 

Eligibility
  • Adults, ages 21 – 64
  • Must have Commonwealth Care Alliance insurance
  • Receive services from BHN or Holyoke Health Center
  • Residents of Franklin, Hampden, Hampshire Counties

417 Liberty Street

417 Liberty Street
Springfield, Massachusetts
01104

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Holyoke Health Center

230 Maple Street
Holyoke, Massachusetts
01040

(413) 272-0715

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PATCH/Under 5 Thrive
PATCH/Under 5 Thrive

Ware Adult Education Center

23 W. Main Street
Ware, Massachusetts
01082

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Primary Care Behavioral Health
Primary Care Behavioral Health
Description

A part of BHN’s Integration program, Primary Care Behavioral Health has the goal of integrating behavioral health services to improve the health outcomes of the individuals we serve. PCBH provides targeted, flexible behavioral health support in the primary care setting through treatment that is person-centered, evidence-informed, and focused on collaborate goal-setting.

SHIFT

Holyoke Health Center

230 Maple Street
Holyoke, Massachusetts
01040

(413) 272-0715

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