Integrated Care

Baystate (Integration)

Behavioral Health Community Partner

Behavioral Health Community Partners (BHCPs) provide care management and coordination to meet the physical, behavioral and long-term care needs of MassHealth members, including individuals with disabilities, mental illness, substance use and co-occurring disorders. 

Services Provided: 

• Home visits
• Assistance with making appointments
• Facilitation of referrals for in-home and community services as well as specialty care
• Reminders about existing appointments
• Education about chronic conditions
• Connection to wellness programs
• Attendance at discharge meetings or provider appointments

GAP Care Management

GAP provides a comprehensive collection of services designed to meet the needs of people of all ages to help bridge and create access to services, stabilize people in crisis and provide necessary behavioral health treatment.

BHN can help individual’s access quality services, including:

• Connecting individuals to outpatient therapy and prescribing
• Referral support for medication assisted treatment for substance use disorders
• Screening and monitoring of your health status
• Care management, skill building, and health Education
• Peer and family support services
• Assistance with education and employment opportunities
• Care coordination services for children
• Assistance with insurance coverage
• Housing resources

Questions about accessing services? Call BHN’s Care Management Department at (413) 272-0715 or email caremanagement@bhninc.org

Children's Behavioral Health Initiative (CBHI)/CSA

BHN is a contracted provider of MassHealth Children’s Behavioral Health Initiative (CBHI) services, available to MassHealth enrolled children and youth under the age of 21. These services include Intensive Care Coordination; In-Home Therapy; Family Support and Training; In-Home Behavioral Services; Therapeutic Mentoring; and Mobile Crisis Interventions.

Intensive Care Coordination (ICC)

A voluntary outreach service that coordinates multiple services and supports for youth with serious emotional or behavioral health needs. A Care Coordinator and Family Partner are assigned to work with each youth/family enrolled in the program. 

To request services through this program as a new client, call (413) 246-9675.

To reach existing providers through this program or for other inquiries regarding this program, call (413) 846-4300.

Mercy Medical Center (Integration)

One Care Program

One Care provides team-based, comprehensive medical and behavioral health care management and coordination services to members with chronic medical problems, intellectual disabilities, behavioral health issues, and substance use disorders. 

To request services through this program as a new client, call (413) 246-9675.

To reach existing providers through this program or for other inquiries regarding this program, call (413) 272-0715.

PATCH/Under 5 Thrive

The Planned Approach To Community Health (PATCH) program provides planning and assistance to individuals and families seeking access to essentials such as food, housing, and health care, as well as addiction treatment, domestic violence services, continuing education, and career guidance

Primary Care Behavioral Health

A part of BHN’s Integration program, Primary Care Behavioral Health has the goal of integrating behavioral health services to improve the health outcomes of the individuals we serve. PCBH provides targeted, flexible behavioral health support in the primary care setting through treatment that is person-centered, evidence-informed, and focused on collaborate goal-setting.

SHIFT

To request services through this program as a new client, call (413) 246-9675.

To reach existing providers through this program or for other inquiries regarding this program, call (413) 272-0715​​​​​​​.