BHN serves those with life challenges due to mental illness, substance use disorders, and intellectual and developmental disabilities. Across all programs, BHN offers support, guidance and tools that help individuals make positive changes and live fulfilling lives.

Today, BHN serves over 32,000 individuals annually at 40 locations across Hampden, Hampshire, Franklin and Berkshire counties, and employs over 2,100 people. 


BHN’s mission is to help individuals, families and communities improve the quality of life for those with behavioral and developmental challenges.

All BHN programs offer support, guidance and tools that help individuals make positive, life-altering changes. Whether a person has intellectual or physical disabilities, struggles with drug or alcohol addiction, or is challenged by mental illness, BHN helps people develop more fulfilling lives. 


A series of mergers throughout the 20th century culminated in 1992 when four individual organizations came together under the name Behavioral Health Network, Inc. These organizations were the Child Guidance Clinic (Est. 1938), Agawam Counseling Center (Est. 1971), Community Care Mental Health Center (Est. 1968) and Hampden District Mental Health Clinic (Est. 1953). 

In 2015, BHN merged with The Carson Center in Westfield along with Valley Human Services in Ware, extending its reach in service and geography. In 2016, BHN expanded its services to Franklin County. 

As new needs arise and methods of delivering services constantly evolve, BHN is always working to collaborate and innovate, while at the same time sustaining programs that have a history of positive impact on our participants and the communities of Western Massachusetts.

Value Statement

These core values represent the guiding principles for how we wish to provide services and interact with one another. All people connected to BHN are asked to take responsibility for applying these core values in all settings and interactions.

Individual Worth
We recognize and affirm the unique and intrinsic worth of each individual.

Compassion and Kindness
We consistently treat each other with compassion and kindness.

BHN staff supports those we serve to be in the ‘driver’s seat’ of their lives and to state clearly their needs, wants, hopes, and dreams.

Individual Focus
We shape our interactions and services offered based on the unique needs and wants of each individual.

Freedom From Stigma and Discrimination
We believe that all people have the right to exist free of stigma and discrimination.

We promote and value diversity throughout the bhn community and shape our services and interactions with respect to one another’s culture and personal preferences.

Honesty, Integrity and Fairness
We act with honesty, integrity and fairness in our interactions with one another and the way we live our lives.

We respect and treat equally all individuals regardless of race, ethnicity, gender, religion, age, sexual orientation, disability, or income level.

Value Each Other
We value each other as individuals and pledge to treat one another with respect and dignity.

We consistently strive to work as a team and support one another, regardless of our different roles.

Continuous Improvement
We aspire to be a community that is constantly learning from one another and our broader environment, and remain open to opportunities to improve and grow.

BHN Policies

In accordance with our mission and values, BHN has mandated COVID and influenza vaccinations and requires all staff, interns, temps, residents, and contractors to be fully inoculated no later than day one of employment, except for those requiring a medical or religious exemption. These policies were put in place after consultation with public health experts to ensure the health and safety of our staff, clients, and community members.

In the best interest of staff and those served BHN is a Tobacco Free workplace. All staff, interns, temps, residents, and contractors agree not to use Tobacco or ENDS products while on paid work time or within sight of any BHN facility. Per the agency’s Fragrance Free policy, staff may not smell of smoke while on paid work time.