When Your Child Is Struggling, You Don’t Have to Face It Alone

January 15, 2026

When a child is having a hard time at home or school, it can leave families feeling overwhelmed, exhausted, and unsure where to turn. Many caregivers share that they’ve tried everything they can think of, yet their child still needs more support. You’re not alone in this. We’re here to help youth and families navigate these challenges with compassion, practical tools, and a team that walks alongside you every step of the way.


Our programs offer in‑home, community‑based or clinic-based support designed to meet families where they are. Whether you need daily contact with a parent partner who had similar struggles, or weekly visits from a therapist, we build a team and plan that fits your family’s unique needs.

When a child is having a hard time at home or school, it can leave families feeling overwhelmed, exhausted, and unsure where to turn. Many caregivers share that they’ve tried everything they can think of, yet their child still needs more support. You’re not alone in this. We’re here to help youth and families navigate these challenges with compassion, practical tools, and a team that walks alongside you every step of the way. 


Our programs offer in‑home, community‑based or clinic-based support designed to meet families where they are. Whether you need daily contact with a parent partner who had similar struggles, or weekly visits from a therapist, we build a team and plan that fits your family’s unique needs.

Our Programs

  • Family‑Based Intensive Treatment / In Home Therapy

    Short term in-home programs that brings a team right to your family, to help you:

    • Stabilize during tough moments
    • Strengthen relationships
    • Build skills and routines

    Families also receive: 

    • 24/7 support
    • Flexible scheduling
    • Help connecting to ongoing services.
  • Intensive Care Coordination

    This program supports families who are juggling many providers or systems. We:

    • Bring everyone together in one coordinated plan
    • Support communication across schools, mental health providers, and community agencies
    • Create a care plan that reflects the youth’s and family’s goals
    • Make sure everyone is working as a team
  • Family Support & Training

    Caregivers are paired with a Family Partner — someone who has been through similar experiences and truly understands. Family Partners provide emotional support and help you: 

    • Find the right supports 
    • Advocate with providers for your needs 
    • Build skills 
    • Build a strong network of resources
  • In Home Behavioral Support

    Having trouble specifically with challenging behaviors? This program uses applied behavioral analysis skills to help children and caregivers replace challenging behaviors with healthy prosocial behaviors.  

How to Get Help or Make a Referral

BHN provides services across Western Massachusetts and Central Massachusetts. Connect with us, and we’ll guide you to the programs that fit your family’s needs.



Communities We Serve

Western MA: Agawam, Belchertown, Blandford, Chester, Chicopee, East Longmeadow, Feeding Hills, Granby, Granville, Hampden, Holyoke, Huntington. Ludlow, Longmeadow, Monson, Montgomery, Palmer, Russell, Southampton, South Hadley, Southwick, Springfield, Tolland, Ware, Westfield, West Springfield, Wilbraham 


Central MA: Ashby, Auburn, Ayer, Barre, Berlin, Bolton, Boylston, Clinton, Fitchburg, Grafton, Groton, Hardwick, Harvard, Holden, Lancaster, Leicester, Leominster, Lunenburg, Millbury, New Braintree, Oakham, Paxton, Pepperell, Princeton, Rutland, Shrewsbury, Shirley, Spencer, Sterling, Townsend, West Boylston, Worcester 

Compassion in Action at BHN

My role as a Family Partner is very important to me. I love supporting families through challenging times by listening, advocating, and helping them feel capable, respected, and heard. There's nothing more rewarding than seeing them find their own strength and confidence."

- Tammy, Family Partner, Intensive Care Coordination Program

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Inclement Weather Operational Update for Monday Feb. 23

February 22, 2026
Clinic & Outreach Services – Telehealth Only Due to severe weather, all BHN clinic and outreach services will be provided by phone or video only on Monday, February 23. No in‑person services will be available in these programs. Programs Operating as Usual Psychiatric Crisis Services : Open for in-person and telehealth visits. All residential and 24-hour programs : Operating as usual . Medication Addiction Treatment (MAT) Programs – Eastern MA CLOSED for patient treatment on Monday, February 23 . This includes MAT programs in Somerville, Lawrence, Hyannis, Brockton, and Attleboro . Medication Addiction Treatment (MAT) – Western MA MAT programs in Springfield, Holyoke, Greenfield, and Orange will be open with abbreviated hours. If you have questions, please contact your provider directly or call 413‑301‑WELL (9355) . Please stay safe.
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