Community Crisis Stabilization Virtual Tours

BHN Community Crisis Stabilization (CCS) offers a short-term, out-of-home placement to stabilize individuals in an emerging crisis situation. The program provides a home-like, safe, and supervised environment for psychiatric crisis or hospital step-down. CCS is a voluntary, unlocked, community-based treatment program.

CCS is staffed 24-hours, 7-days a week. Services include clinical assessment, medication evaluation, and the development of personal recovery tools. After-care arrangements for continued support in the community is a part of discharge planning. BHN strives to serve individuals in emotional crisis, diverting the need for the emergency room. CCS also offers step-down capacity to offer continued stabilization as a transition from hospital to home.

Our team includes a Medication Prescriber, Nurse, Clinician, Counselors, and Peer Support Specialists to provide assessment, medication management, social work, and recovery skill development.  


  • Adults, 18 and older
  • All MassHealth insurance, some private insurance
  • Referrals can be made by an Emergency Service Provider Evaluation Team or by a Social Worker from an in-patient psychiatric setting. If you are experiencing a crisis call (413) 733-6661.

    To learn more about the program, view the virtual tours of our Holyoke and Springfield CCS/Respite facilities.