Web Accessibility

Updated June 3, 2026


Behavioral Health Network, Inc. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards.


  • Measures to support accessibility
  • Include accessibility as part of our organizational mission.
  • Integrate accessibility into procurement practices.
  • Assign responsibility for accessibility oversight.
  • Provide ongoing accessibility training for staff.
  • Consider the needs of people with disabilities throughout design and development.


This website endeavors to comply with best practices and standards as defined by Section 508 of the U.S. Rehabilitation Act and level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0.


BHN is also committed to meeting its obligations under section 504 to ensure equal access to services for individual with disabilities.


This website endeavors to comply with best practices and standards as defined by Web Content Accessibility Guidelines (WCAG) 2.2.


Accessibility Features

This site includes the following accessibility features:

  • Skip to Content
  • Keyboard Navigation
  • Alternative Text detail for images 
  • Responsive Theme
  • Multiple ways to navigate and search
  • Our commit to accessible design enables features allows users to customize their browsing experience based on their unique accessibility needs


These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.


Although our goal is WCAG 2.2 Level AA conformance, we may also apply selected Level AAA Success Criteria where feasible.


Known Accessibility Issues

We are currently working to fix the following issues:

  • New Content
    New text content is now added to the site using appropriate structural markup. We are reviewing older content and continuously working to make it compliant.
  • File Downloads
    Some documents on bhninc.org are produced in portable document format (PDF). We are reviewing all downloads to determine overall accessibility and provide alternative accessible formats where possible. 
  • Audio & Video 
    We are currently working to provide captions and transcripts for older audio and video materials.


Social Media

BHN is also committed to providing accessible content across its digital platforms, including social media channels. We strive to ensure that images, videos, and posts are accessible through the use of alternative text, captions, and other accessibility best practices where possible. We welcome your feedback on the accessibility of bhninc.org. Please contact us if you encounter accessibility barriers.


Let us know what you think

We welcome your feedback on the accessibility of bhninc.org. Please contact us if you encounter accessibility barriers.

Behavioral Health Network, Inc.


Digital Compliance Coordinator (Interim): Jennifer Moore



417 Liberty Street

Springfield, MA 01104

Phone: 413-301-9355

Email: info@bhninc.org or use or Complaints & Concerns Form


We try to respond within 5 business days.