Crisis Intervention

Crisis Intervention
A solution for immediate help to the person in crisis and their family. BHN assists callers in deciding next steps for the individual in crisis. BHN Crisis Lines: Springfield: (413) 733-6661 or Westfield: (413) 568-6386


Mobile Crisis Intervention (MCI)
Mobile Crisis Intervention (MCI)

Mobile Crisis Intervention (MCI) serves children and youth under the age of 21 who are going through a mental health or substance abuse crisis.
Referrals are made due to:

  • Risk of suicide
  • Homicidal thoughts
  • Symptoms of psychosis
  • Self-injury behavior
  • Fire setting
  • Intrusive flashbacks
  • Aggression
  • Alcohol or substance use
  • Other behaviors or symptoms related to a mental health issue

Contact BHN Crisis Services for help:

  • Call (413) 733-6661 for Springfield Crisis Services; (413) 568-6386 for Westfield
  • or 1-800-437-5922, 24 hours per day
  • Or walk in to:
    • 417 Liberty Street, Entrance B, Springfield MA 01104
    • 77 Mill Street, Westfield, MA 01085

24-Hour Crisis Lines

Springfield: (413) 733-6661
Or walk in to 417 Liberty Street, Entrance B, Springfield

Westfield(413) 568-6386

BHN’s Crisis Program provides 24/7 front line response to individuals of all ages who are experiencing a behavioral health crisis, regardless of insurance. 



417 Liberty Street, Entrance B

417 Liberty Street
Entrance B
Springfield, Massachusetts


Get Directions

BHN The Carson Center

77 Mill Street
Westfield, Massachusetts

(413) 568-6141


Get Directions

Trauma Response Team
Trauma Response Team

Assists communities and organizations coping with the emotional and psychological aftermath of a traumatic event, and also focuses on helping organizations plan future response to unexpected traumatic events. Events may include natural disasters, large- or small-scale accidents, suicides or homicides.