COVID-19 Update

As MA continues to be impacted by Coronavirus (COVID-19) the health and safety of Behavioral Health Network (BHN) employees and individuals served remains our top priority. As a healthcare provider we are taking all steps necessary to ensure our essential services continue to be available to those who need them.

To contribute to community health and safety, BHN has adopted social distance recommendations provided by public health officials. Where feasible, staff will work remotely and individuals will be served via remote technologies. In addition, BHN has increased its worksite disinfection protocols to reduce exposure to the virus.

Behavioral Health Network Phase 1 Reopen Attestation

The MA Department of Public Health (DPH) issued guidance on how health care providers can begin to reopen in-person necessary services and procedures without jeopardizing health system capacity or public health standards that are essential to protecting health care workers, patients, families, and the general public.

Behavioral Health Network meets all identified criteria to perform phase 1 services and procedures before May 25, 2020, and has completed the self-attestation form following DPH Reopen Approach for Health Care Providers' guidance. 

For more information, visit the Commonwealth’s Reopening website.


BHN has transitioned service at its ten counseling and outpatient clinics to remote therapy, providing services via virtual sessions. BHNTeleCare allows current and new clients to access our wide range of counseling supports from the safety and comfort of their homes. BHNTeleCare connects children, youth, adults and families with their therapist, psychiatric prescriber, care coordinator, behavioral support team, recovery coach or other behavioral health team members by phone or through a secure internet connection. 

Clients who need an internet connection or assistance using remote technology can access BHNTeleCare services at several of BHN’s clinic locations. There, clients will be able to use a BHN computer to connect with their providers.

For more information or to request an appointment for services listed below, please call 413-BHN-WORK (413-246-9675)

Child, youth and family services:

  • Early Intervention (birth to age 3)
  • Outpatient Therapy
  • Psychiatric Medication Services
  • Intensive Care Coordination
  • In-Home Therapy
  • In-Home Behavioral Services and Applied Behavior Analysis
  • Therapeutic Mentoring
  • Family Support and Training
  • COVID-19 Specific Group Therapy

Adult services:

  • Outpatient therapy
  • Psychiatric Medication Services
  • Day Treatment
  • Partial Hospitalization Program
  • Intensive Outpatient Program (substance use focus)
  • COVID-19 Specific Group Therapy

For a psychiatric emergency, contact BHN Crisis, 24 hours per day, seven days per week at 413-733-6661.

How to Access BHNTeleCare Phone & Online Virtual Counseling Services

Need help connecting to Zoom? View our Quick Start Guide.