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BHN Crisis Services

BHN Crisis Services is a comprehensive program
designed to respond to individuals experiencing a
crisis related to a mental illness or substance use.
Services are delivered through a range of programs
including evaluation services, stabilization services,
outpatient services, and support services. Services
for Crisis Evaluation Team and Crisis Stabilization
Unit/Respite are paid for by health insurance plans
and Medicaid. Clients are responsible for co-payments,
where applicable. Other Psychiatric Crisis services
are funded by the Department of Mental Health.

Crisis Evaluation Team (CET)

Crisis Stabilization Unit / Respite Programs (CSU)

Warmline


Crisis Evaluation Team (CET)
The Crisis Evaluation Teams are credentialed professionals responding 24 hours a day, 7 days a week. Areas served include the Greater Springfield, Holyoke, and Chicopee areas and surrounding towns and communities. See below for details. CET services include:

• Telephone Consultation, Information and Referral
• Telephone Support
• Crisis Assessments, delivered at program site, at Emergency Departments, and communities.
• Prescreening for hospitalization
• Interventions for consumers with crisis plans

BHN Crisis Services
417 Liberty Street
Springfield, MA 01104
Tel. 413-733-6661 or Tel. 413-536-2251
Admin1. Fax. 413-733-7841

Hospitals Staffed with CET staff:

Hospitals served by CET mobile staff:

Mercy Medical Center
271 Carew Street
Springfield, MA 01104
413-748-9000

Crisis Stabilization Unit / Respite Programs (CSU)

Crisis Stabilization Unit/Respite is a 24-hour program designed to provide supervision for psychiatric clients who do not require the intensive medical treatment of a hospital. The CSU Team of Psychiatrist, Psychiatric Nurse and Clinician provide evaluation and medication management, social work and counseling services. Treatment interventions are individually planned with short-term goals. The supportive environment provides a maximum of independence for the client, in a structured community setting.

• Brief community-based 24 hour supervised residential treatment
• Medication Evaluation and Management
• Psycho-educational/clinical groups
• Individualized treatment planning
• Linkage to ongoing support groups
• Step-down admissions
• Case Coordination

Funding : Insurances, Medicaid, and DMH.

Warmline
This is a consumer staffed telephone service that offers evening phone support to DMH clients. The Department of Mental Health funds this service.

• Hours: Wednesday-Sunday 6PM to 12 midnight
• Tel. 413-747-8658

Areas served by CET staff: Belchertown, Bondsville, Brimfield, Chicopee, East Longmeadow, Forest Park, Granby, Hampden, Holyoke, Indian Orchard, Longmeadow, Ludlow, Monson, Palmer, South Hadley, Southampton, Springfield, Thorndike, Three Rivers, Ware, and Wilbraham.